Responsible Gambling —
Protect Yourself and Your Family
Playing on bjj is not only about hoping to win — it is a form of entertainment. But when entertainment gets out of control, it can become a problem. On this page you will learn how to set limits, what warning signs to watch for, and where to get help when you need it.
Why is responsible gambling important?
Online casino and sports betting is by nature a risky activity. bjj fully acknowledges this and is committed to ensuring every player's mental and financial wellbeing. When gambling stays as entertainment it can be enjoyable; but when it becomes compulsive, it can affect relationships, finances, and mental health.
When creating an account on bjj, every user must agree to our Terms and Conditions, which include clear guidance on age verification and responsible gambling. These policies are not a formality — they are designed to protect players.
Important: To participate in any casino games or betting on bjj, you must be 21 years of age or older. Accounts belonging to underage users will be closed immediately and any deposited funds will not be refunded.
Tools for setting your own limits
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately; if you increase it, the change takes effect after 24 hours.
Session Time Limit
Set a session timer to log out automatically after a set amount of time. This helps you avoid playing for hours on end.
Self-Exclusion
Close your account for a set period (30 days, 6 months, 1 year, or permanently). Login is completely disabled during this period.
Set a Betting Limit
Decide in advance the maximum amount you can bet per bet or per session. This helps reduce the tendency to place large bets impulsively.
Cooling-Off Break
Temporarily suspend your account for anywhere from 24 hours up to 6 weeks without giving a reason. This is effective for reducing mental stress.
Reality Check Notifications
A pop-up message appears at set intervals showing how long you have been playing and how much you have spent — so you can make informed decisions.
What warning signs should make you stop?
Problem gambling does not always start suddenly — it builds up gradually. If you notice any of the following signs in yourself, it may be a signal that you need to stop now.
- Returning repeatedly to win back lost money — driven by a "I'll win this time" mindset.
- Spending more than your set budget on gambling and making excuses to yourself about it.
- Neglecting responsibilities to family, friends, or work in order to spend more time gambling.
- Hiding your gambling from family or close ones, or lying about it.
- Feeling restless, irritable, or mentally drained when you cannot gamble.
- Spending your savings or borrowing money from others to keep betting.
- Trying to stop gambling and failing — feeling like you have no control.
- Using gambling as an escape from emotional distress, anxiety, or loneliness.
These signs are not proof of weakness — this is a treatable condition. Getting help at the right time can bring the situation back under control.
Where can you get help?
bjj Live Chat Support
bjj's 24/7 live chat provides support in both Bengali and English. Open a chat at any time to set limits, request self-exclusion, or close your account. Our team is ready to help without judgement.
Contact by Email
If you prefer to ask for help in writing, contact bjj support by email: [email protected] — you will receive a reply even if you write in Bengali. Self-exclusion requests can also be made by email.
Family and Close Ones
If asking for help yourself feels difficult, let a trusted family member know. They can contact bjj support on your behalf and request that an account be closed for a third party.
Professional Counselling Services
Problem gambling addiction is a mental health condition — willpower alone is not always enough to control it. Seeking advice from a mental health professional in Bangladesh is now easier than before. Visit the psychiatry department of any government hospital or a private counselling centre to get help. If needed, the bjj support team can point you in the right direction.
Build healthy gambling habits
For bjj users, responsible gambling goes beyond tools and policies — it is a mindset. Before starting each session, ask yourself a few questions: How much time and money can I spend today? If I lose, will I be able to stop?
Budget Planning
Only play with money that you can afford to lose without it affecting your daily life. Never use money set aside for rent, food, medical needs, or your children's education as your betting budget. The minimum deposit on bjj is ৳500 — use this flexibility to stay within a small budget.
Time Management
Decide in advance how long you will play each day, and end the session when that time is up — whether you are winning or losing. The reality check feature on bjj works as a session timer.
Decisions Based on Facts, Not Emotions
Never bet when you are angry, frustrated, or have been drinking. Chasing a big loss by placing even larger bets is the most common mistake. In that situation, log out of your account and take a short break.
Protecting Minors
Make sure no one under 21 can access your bjj account. Simple steps — such as not saving your password on a mobile or computer, logging out after each session, and using a device lock — can prevent minors from gaining access. Detailed guidance on personal data and account security can be found in our Privacy Policy.
There is no shame in asking for help
In Bangladesh, open conversations about gambling are not yet fully common — but keeping a problem hidden only makes it worse. bjj's 24/7 support team can communicate in Bengali and helps with complete confidentiality. Read our FAQ section for answers to general questions.