bjj Privacy Policy

bjj places the highest importance on your privacy. This privacy policy applies to bjj's website, mobile application, and all associated services. The terms of this policy take effect from the moment you open an account on the bjj platform.

This document clearly states what information is collected, why it is collected, how long it is retained, and under what circumstances it may be shared with third parties. Reading this policy alongside bjj's Terms and Conditions will give you a better understanding of the overall agreement.

This platform is for individuals aged 21 or older. No person under this age may use any bjj service, and no information is collected from minors.

bjj collects the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Residential address

2.2 Account and Transaction Information

• Username and account ID
• Deposit and withdrawal history and the payment method numbers used (bKash, Nagad, Rocket, Upay)
• Betting and gaming history
• Records of bonuses and promotions received

2.3 Technical and Usage Information

• IP address and device type
• Browser type and version
• Time and duration of website visits
• Cookie and session data
• Click patterns and navigation history

bjj uses the collected information for the following purposes:

3.1 Account Management

Information is used to verify your identity, keep your account secure, and ensure a safe login process. Your mobile number and email are also used for OTP verification and password recovery.

3.2 Financial Transaction Processing

Payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay. Records of every transaction are retained for security and audit purposes.

3.3 Fraud and Abuse Prevention

Information is analysed to detect unusual account activity, prevent the same person from opening multiple accounts, and protect against financial fraud.

3.4 Service Improvement

Information is used to improve the gaming experience by understanding user preferences and behaviour, send relevant offers, and resolve technical issues.

3.5 Customer Support

When providing assistance via 24/7 live chat or email, it may be necessary to view your account and transaction information to resolve issues quickly.

bjj never sells your personal information. However, certain information may be shared with third parties in the following circumstances:

4.1 Payment Processors

Necessary transaction information is shared with payment gateway providers to complete deposits and withdrawals. These providers follow data protection standards equivalent to those of bjj.

4.2 Technology Service Providers

We work with specialist providers for server hosting, data analytics, and cybersecurity services. Data protection is ensured through contractual agreements with these providers.

4.3 Legal Obligations

Required information may be provided in response to lawful requests from law enforcement agencies, court orders, or other legal obligations.

4.4 Business Restructuring

In the event of a merger, acquisition, or restructuring of bjj's business, user information may be transferred to the new entity. Users will be notified in advance of any such change.

Cookies and similar technologies are used on the bjj website and app. These help improve the user experience and ensure the platform functions properly.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and saving language preferences. Without them, the platform will not function correctly.

5.2 Performance Cookies

Statistical information — such as how long users spend on a page and which features are used most — is collected and used to improve the platform.

5.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

bjj uses industry-standard technology to protect your information. The following measures are applied to ensure security at every level:

• SSL Encryption: All communications on the website and app are secured with SSL technology, preventing third-party access while data is being transmitted.
• Data Encryption: Sensitive information stored on servers — particularly passwords and payment details — is kept in encrypted form.
• Access Controls: Among bjj's internal staff, only authorised personnel can access specific information.
• Regular Security Audits: Security audits are conducted regularly to identify potential vulnerabilities.
• Two-Factor Authentication: OTP verification is mandatory for account access and large transactions.

bjj does not store your information indefinitely. Different retention policies apply to different types of information:

• All personal and transaction information is retained for as long as your account remains active.
• After an account is closed, certain information may be retained for a defined period due to legal obligations.
• Information required for fraud investigations is retained until the investigation is concluded.
• Backup data is permanently deleted at regular intervals.

Every user registered on the bjj platform has the following rights:

8.1 Right to Access

You may request a copy of your personal information stored with bjj at any time. Contact the support team and the information will be provided within the specified timeframe.

8.2 Right to Rectification

If any information in your profile is incorrect, you may request a correction. The necessary changes will be made after identity verification.

8.3 Right to Erasure

When closing your account, you have the right to request that your personal information be deleted. However, certain information may need to be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You have the right to request that your information not be used for marketing or analytical purposes. This request can be submitted through customer support.

bjj is committed to responsible gaming. Alongside data protection, bjj follows the Responsible Gaming policy, which contains detailed guidelines for ensuring a safe gaming experience.

bjj's services are for individuals aged 21 or older only. Age is verified at registration, and no information is collected or stored from minors.

If a minor has opened an account by mistake, it will be closed immediately and all associated information will be deleted.

bjj reserves the right to update this privacy policy as needed. If any significant changes are made, users will be informed via email or a notice on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. It is therefore recommended that you review this page regularly.

To learn more about bjj, visit the About Us page, where you will find detailed information about the platform's goals and background.

If you have any questions, concerns, or complaints about this privacy policy, please contact the bjj customer support team:

• Live Chat: Available directly on the website or app, 24 hours a day, 7 days a week.
• Email: [email protected] — support is available in both Bengali and English.

After receiving a data protection complaint, bjj will endeavour to provide a written response within the specified timeframe. You can also visit bjj's FAQ section for answers to customer service and general queries.